Novotel Almaty City Center

Great location, good breakfast. The rooms are quiet, clean and cozy, with modern design, the furniture is new and the room is provided with everything you need. They also gave a welcome compliment - apples, nuts and water - it was nice. I liked the idea of glass bottles instead of plastic ones - they try to stay green.

The reception was manned by very efficient and friendly personnel. The room was cheery, airy, spacious and superbly designed, as was the bath area. Ditto for the common areas. Breakfast was good and there is adequate options in the food menu for vegetarians. The location is perfect! We liked the fact that there is a Water Refill Station in the corridor and a glass mug in the room, which eliminates the use of plastic bottles. We made a change to our booking and the management accepted to make adjustments to the amount already paid. We appreciate that.

FIRSTLY I WOULD LIKE TO COMPLEMENT THE STAFF. THEY HELPED ME RESCHEDULE AND WORKED ON THE REFUND MOST EFFICIENTLY AND EXTREME;Y HELPFULLY. A SPECIAL NOTE OF THANKS TO MS. ALTYNAY AND MS. ANELYA FOR THEIR HELP WHICH IS UNMATCHED.

We were in Almaty to celebrate our 15th anniversary and the hotel staff made it special by getting us a cake and a bottle of sparkling wine. The hotel is well equipped and we had a gorgeous view from our room. It is also located in one of the most happening streets as we could literally walk to all places we wanted to eat or party at.

The rooms were great! We had a family room which worked very well. The pool is lovely and the restaurant was nice!