Novotel Almaty City Center

Great location, good breakfast. The rooms are quiet, clean and cozy, with modern design, the furniture is new and the room is provided with everything you need. They also gave a welcome compliment - apples, nuts and water - it was nice. I liked the idea of glass bottles instead of plastic ones - they try to stay green.

The reception was manned by very efficient and friendly personnel. The room was cheery, airy, spacious and superbly designed, as was the bath area. Ditto for the common areas. Breakfast was good and there is adequate options in the food menu for vegetarians. The location is perfect! We liked the fact that there is a Water Refill Station in the corridor and a glass mug in the room, which eliminates the use of plastic bottles. We made a change to our booking and the management accepted to make adjustments to the amount already paid. We appreciate that.

Everything was good except wi-fi connection's capacity

The hotel is amazing. The staff is always very nice and friendly. The facilities are not only clean, but also of exceptional extent! Also the room was perfectly clean and big. The wifi is perfectly good and the network coverage is amazing.

Location is very good. All facilities and staff behavior was nice. The rooms were small but good.